Privacy Policy

Effective Date: March 26, 2026

Moving Mountains Recovery (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, and protect your information, including compliance with applicable healthcare privacy laws.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Name
• Phone number
• Email address
• Mailing address

1.2 Health Information

• Information related to treatment, recovery services, or consultations
• Any Protected Health Information (PHI) provided voluntarily

1.3 Automatically Collected Information

• IP address
• Browser type
• Device information
• Website usage data

2. How We Use Your Information

We use your information to:

• Provide recovery and support services
• Communicate with you regarding appointments or services
• Improve our website and services
• Comply with legal and regulatory requirements

3. HIPAA & Health Information

We handle Protected Health Information (PHI) in accordance with applicable healthcare privacy laws. Your health information is used and disclosed only as permitted or required by law, including for treatment, payment, and healthcare operations.

4. SMS Communications

4.1 Consent to Receive Messages

By providing your phone number and opting in through our website or forms, you provide express written consent to receive SMS/text messages from Moving Mountains Recovery.

Consent to receive SMS messages is not a condition of receiving services.

4.2 Types of Messages

You may receive messages including:

• Appointment reminders
• Service-related communications
• Recovery support messages
• Administrative updates
• Promotional messages (only if explicitly opted in)

4.3 Message Frequency

Message frequency may vary based on your interaction with our services. You may receive up to 30 messages per month.

4.4 Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier.

4.5 Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

4.6 Help Instructions

For assistance, reply HELP or contact us at:

• 📧 info@movingmountainsrecovery.com
• 📞 (973) 453-0317

4.7 Mobile Information & Data Sharing Policy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing with subcontractors supporting our services, such as customer service providers, is permitted. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services.

4.8 Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

5. How We Use and Disclose Information

We use your information solely to provide the services you have requested. We may disclose information only in the following limited circumstances:

• For Treatment Purposes: With healthcare providers directly involved in your care, consistent with HIPAA
• With Service Providers: With subcontractors who assist us in delivering our services (such as customer service platforms), who are contractually obligated to protect your data and use it only for the purpose of supporting our operations
• When Required by Law: In response to valid legal processes, subpoenas, or regulatory requirements

We do not sell personal information or mobile data to any party. SMS opt-in data and consent are specifically excluded from any information disclosure described in this section and will not be provided to any third party, except as strictly necessary to aggregators and providers of the Text Message services themselves.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

7. Data Retention

We retain your information only as long as necessary to provide services and comply with legal obligations.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Request corrections
• Request deletion (subject to legal requirements)
• Withdraw consent for communications

9. Third-Party Websites

Our website may include links to third-party websites. We are not responsible for the privacy practices of those external sites. SMS opt-in data and consent are never transmitted to any third-party website.

10. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve functionality and user experience. You may disable cookies in your browser settings, though some features of the site may not function properly as a result.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

12. Contact Information

Moving Mountains Recovery

• 📧 Email: info@movingmountainsrecovery.com
• 📞 Phone: (973) 453-0317
• 🌐 Website: https://movingmountainsrecovery.com

13. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from children.

14. Acceptance of This Policy

By using our website and services, you agree to the terms of this Privacy Policy.